IVR Services

3Bill IVR services are completely customised to meet your business needs for any kind of business activity. Our Interactive Voice Response technology module allows users to create services aimed at meeting the needs of their customers.

IVR systems are particularly useful to business to either monetise products by connecting them through a premium rate telephone line or by offering customers a number of service options to ensure that calls are routed and managed by the correct department or person.

3Bills IVR platform is linked to a powerful content management platform, allowing you to charge for a service or product and then deliver it, either by mobile phone, or by the internet.

A good example of an IVR system could be charging for a product like a mobile phone game or an MP3.

A customer would call the specified service number, enter the details of the product that they wanted to purchase along with details of the telephone make and model that they wanted it sent to. After the call had been completed, the product would be selected and sent from the content management system to the specified mobile phone. This form of product ordering is beneficial as another sales channel to the merchant and offers increased payment flexibility to the consumer.